Refund policy

Last updated: January 19, 2026

At Jewelya, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only in the following cases:

• The product is damaged

• The product is defective

• The wrong item was delivered

To be eligible for a return:

• You must contact us within 48 hours of delivery

• The product must be unused, unworn, and in its original packaging

• Proof of purchase (order ID / invoice) is required

⚠️ Due to hygiene and safety reasons, jewellery items are not eligible for return unless damaged or defective.

Refunds

Once your return request is approved:

• Refunds will be processed within 5–7 business days

• Refunds will be credited to the original payment method

Non-Refundable Items

• Sale or discounted items

• Customized or personalized jewellery

• Items damaged due to misuse or negligence

How to Request a Return

Please email us at contact@jewelya.in with:

• Order ID

• Clear images/videos of the issue

• Brief explanation

We reserve the right to refuse returns that do not meet our policy conditions.